Communication with patients, carers & the public

Effective communication to ensure patients’ awareness and understanding of treatment options.

Effective communication and interpersonal skills to inspire confidence in patients (from all age groups and situations).

Presentation of clear, concise and understandable questions and information to the patient (or carer)

Referral of patients from different age groups or situations for care or treatment, with clear information about choices, in a sensitive manner that causes the least anxiety possible.

Effective communication with patients, relatives and carers in a manner, which respects the patient’s privacy, dignity, confidentiality and self-image.

Selection and composition of suitable written communications for the patient (and/or carer) in different clinical scenarios.

Challenging communication situations including anxiety, anger, confusion or misunderstanding of patients, and offer support to patients where they may need help in making decisions.

Effective management of all patients through the use of suitable interpersonal and behavioural skills, including those with anxiety or other special needs.

Provision of preventive education to individual patients in a motivating manner.

Effective listening and responsiveness to non-verbal cues.